FAQ's

SHOP WITH CONFIDENCE

We guarantee that all of our products are beautiful and well made. As most of our products are handmade, please be prepared to accept some imperfections and variations in the product. All product dimensions listed are approximate.

 

PRICES AND DISCOUNTS

Our prices are in US dollars (USD). 

 

PAYMENT METHODS

We accept Visa, MasterCard and American Express.  If you would like to apply for net billing terms please contact your sales rep for a credit application.

 

I have entered an incorrect address what do I do now?

 simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at publicservicelookup@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

   

DAMAGED GOODS

If an item arrives damaged, you must notify us within 48 hours of receipt so we can work with you to arrange a return, replacement, refund or credit. If there is obvious damage to the package upon delivery, please note the condition of the package on the waybill or refuse the delivery altogether. Please contact your sales rep should you ever refuse a shipment. Once goods are in your possession for more than 48 hours, we cannot accept any claims for damage.

 

PRIVACY AND SECURITY

We are committed to respecting your privacy. We do not sell or disclose our customer information to other sources. During a sales transaction, your credit card information, if submitted, is never stored. Any information we collect from you is solely for the processing of your order. If you choose to sign up for our mailing list, on occasion we will send you targeted marketing information or special product offers. In every marketing email you will have the option to unsubscribe and avoid receiving future emails from us.